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Digital Onboarding

Onboard every client type on one platform, with journeys that adapt to each.

Build onboarding for individuals, joint applicants, corporates and institutions, with identity checks, screening, suitability, approvals and account handoff that adapt by jurisdiction, product, policy and risk.

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IndividualsJoint applicantsCorporatesInstitutionsIntegrated eKYC and AML
The problem

One onboarding form cannot represent a regulated relationship.

The identity, ownership, suitability, documents and approvals you need change by client type and market. Fixed flows create either friction for the client or gaps for compliance.

Country and product rules diverge

Each jurisdiction and product line asks for different questions, evidence and checks.

Corporate ownership needs its own evidence

Directors, shareholders and authorised persons each need their own documents and screening.

Manual handoffs delay approval

Applications wait in inboxes between sales, operations and compliance.

The same data is asked for twice

Clients re-enter what they already gave, because onboarding and the CRM don't share a record.

How the solution works

Configure the journey and the operating workflow together.

Compose the client-facing steps, eKYC and screening providers, suitability, document requirements, approval paths, service levels and account handoff. Use the whole journey, or embed only the onboarding step you need.

01

Adaptive journeys

Change questions, evidence and steps by client type, country and product.

02

Provider orchestration

Route identity, AML, PEP and sanctions checks to the right provider for each market.

03

Review and exceptions

Assign tasks, approvals, escalations and enhanced due diligence paths with service levels.

04

Account handoff

Pass approved clients to the CRM, core and trading systems, with provisioning handled by API.

How it works

How onboarding runs, end to end.

Five stages from the first form to a live account, each with a clear client action and an operational outcome.

  1. Stage 01

    Apply

    Client action
    Completes a guided form and uploads documents
    Operational outcome
    Application created with every required field
  2. Stage 02

    Verify

    Client action
    Passes ID and liveness checks
    Operational outcome
    Automated KYC, AML and PEP screening, with flags
  3. Stage 03

    Assess

    Client action
    Answers suitability or appropriateness questions
    Operational outcome
    Rules-based scoring and classification
  4. Stage 04

    Approve

    Client action
    Follows progress and answers any request for more information
    Operational outcome
    Role-based routing, with every decision and reason logged
  5. Stage 05

    Activate

    Client action
    Receives account access and can fund the account
    Operational outcome
    Client handed off to the CRM and provisioned by API
In every journey:
  • Email and SMS notifications
  • Multi-language journeys
  • Custom fields
  • Audit logs
Building blocks

Configurable onboarding building blocks.

Every block is configured, not coded, and every block can differ by brand, region, product and risk band.

Workflow configuration
Required steps
  1. 1Personal details
  2. 2ID document + liveness
  3. 3Proof of address
  4. 4Appropriateness test
Routes toOps Logged

Multiple account types

Individual, joint, corporate and institutional flows, each with its own requirements.

Document and ID capture

Guided capture of identity and address documents, with liveness checks and automatic validation.

Suitability and classification

Appropriateness tests and risk classifications driven by the products the client selects.

Approval routing and service levels

Cases go to compliance or operations with role-based approvals, deadlines and decision logs.

Lifecycle handoff

Verified clients flow to the CRM, client portal and downstream provisioning through APIs.

Integrations

Connect to your stack.

Digital Onboarding is built for integration. Connect the identity and screening providers, trading platforms, payment providers and back-office systems you already use.

  • KYC and AML providers
  • Trading platforms
  • Payment providers
  • Back office
  • Data systems
Governance

Governance by design.

Role-based access, decision logs and exportable histories help your teams meet internal policy and regulatory expectations while keeping operations efficient.

Need a workflow or connector we don't have yet? Configure it in the no-code factory, or talk to sales about an enterprise scope.

Operating outcome

Operational progress you can see.

  • Less client repetition

    Data captured once flows through verification, approval and the account record.

  • Clearer review queues

    Exceptions follow defined paths with owners and deadlines, instead of email threads.

  • A complete audit trail

    Every check, decision and override is recorded from application to account.

Questions

Frequently asked questions.

What buyers ask before they change how clients join.

A configurable, web-based onboarding solution for financial institutions. It digitises the whole application journey – data capture, document upload, identity verification, suitability and classification, approvals and activation – so teams do less manual work and clients reach a live account sooner.

  • For banks, wealth managers, Multi-Asset Brokers, prop trading firms and digital asset firms
  • Retail, joint, corporate and institutional applicants

Next

Follow the connected workflow.

SolutionFinancial CRMKnow the relationship and run the operation: clients, accounts, KYC, service and commercial context on one record.Explore
PlatformClient experienceDeliver onboarding inside a full client portal, a mobile experience or a headless capability.Explore
PlatformIntegrations marketplaceConnect the identity, payment, trading and data providers you keep, and extend what comes next.Explore
Ready when you are

Ready to onboard every client on one journey?

Bring your client types, markets and providers. We'll map your onboarding journey and the approvals behind it on FYNXT.

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